Refund Policy
At Poké Collectors Club, we want you to be completely satisfied with your purchase. If you are not happy with your Mystery Trainer Box (MTB) or any related product, please read our refund policy below.
1. Eligibility for Refunds
- Refund requests must be made within 24 hours of the time and date payment has been made.
- Delivered items are not eligible for refunds. (unless we consider the circumstances to be eligible)
2. Refund Procedure
- To apply for a refund, contact us at marketing@pokecollectorsclub.com with your order details and reasons.
- Once your request is approved, we will initiate a refund to the original payment method within 7 business days.
3. Refunds
- Refunds may be processed to the original payment method within 7 business days after we receive and inspect your reasons for refund.
- Shipping costs are non-refundable.
4. Non-Refundable Items
- Delivered items. (unless we consider the circumstances to be eligible)
- Items lost in transit (These disputes will be handled directly with the courier services)
- Shipping costs
5. Defective or Damaged Items
- If your MTB arrives damaged or defective, contact us immediately with photos of the issue.
- We may offer replacement, store credit, or refund depending on the situation.
6. Changes to Policy
- We reserve the right to update this refund policy at any time. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about our refund policy, please contact us at marketing@pokecollectorsclub.com or through our contact page.
Thank you for choosing Poké Collectors Club!